https://nova.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Links between service climate, employee commitment and employees' service quality capability https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:1110 Sat 24 Mar 2018 08:32:07 AEDT ]]> Differentiating between service quality and relationship quality in cyberspace https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:1855 Sat 24 Mar 2018 08:31:15 AEDT ]]> Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:15432 Sat 24 Mar 2018 08:20:11 AEDT ]]> The diminished effect of psychological empowerment on the self-empowered https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:11070 Sat 24 Mar 2018 08:09:44 AEDT ]]>